Terms and Conditions

These terms apply to bookings made with Ashasie Tour (“Ashasie”, “we”, “us”) through this website, by email, by phone or on WhatsApp. By making a booking you confirm that you have read and accepted them.

1. How booking works

A booking made on this website is a request. It is held as pending until our team confirms it.
Seats are not guaranteed until you receive a written booking confirmation from us.
If a trip or departure is full or no longer available, we will contact you with alternatives or a refund of anything you have paid.

2. Prices

All prices are shown in US dollars (USD) and are per person unless stated otherwise.
Prices may change until your booking is confirmed. The price in your booking confirmation is the price that applies to your booking.
What is included and excluded is listed on each trip page and in your booking confirmation.

3. Payment

Payment is made offline, for example by mobile money, bank transfer or cash. Payment is not taken on this website.
After you book, we email you the payment instructions, including the amount and the accounts to pay into.
Deposits, balances and their due dates are set out in your booking confirmation.
A pending booking that is not paid by the date we give you may be released, and the seats offered to other travellers.

4. Changes, cancellations and refunds

If you need to change or cancel a booking, tell us as soon as possible by email, phone or WhatsApp.
Cancellation charges, refunds and the deadlines that apply are as stated in your booking confirmation.
If we have to cancel a departure, we will offer you another date or a refund of the amount you have paid to us for it.

5. Your responsibilities as a traveller

Hold a passport that is valid for at least six months after your travel dates, with enough blank pages.
Check and obtain any visas you need. Ashasie can assist with visa applications, but approval is always at the discretion of the embassy or immigration authority, and we cannot guarantee it.
Travel insurance covering medical costs, cancellation and your belongings is strongly recommended.
Make sure you have the vaccinations and health documents required for your destination, for example a yellow fever certificate where it is required.
Give us accurate names and details as they appear on your passport, and tell us about any medical condition or dietary need that may affect your trip.

6. Itinerary changes and events beyond our control

We plan every itinerary with care, but it may need to change because of weather, transport or flight disruption, safety, government action, strikes, natural events or other circumstances beyond our control. Where this happens we will do our best to provide a comparable alternative. We are not responsible for costs that result from events beyond our control.

7. Liability

Ashasie is responsible for the services it arranges for you. We act as an intermediary for services provided by third parties such as airlines, hotels and local operators. Our liability is limited to the services we arrange, to the extent permitted by law, and does not cover loss of personal belongings, personal injury caused by third parties or events outside our control.

8. Privacy

How we handle your personal information is described in our privacy policy.

9. Governing law

These terms are governed by the laws of Ghana, and any dispute will be dealt with by the courts of Ghana.

10. Contact

Questions about these terms or your booking: info@ashasietour.com.